Sell benefits—not features
Companies hire
employees for the benefits that their skills and experience can bring to
the organization. Potential employers will be able to instantly link some
of the qualifications on your resume to benefits. For example, everyone
recognizes the benefits associated with management experience or an
accounting degree.
However, it will be
more difficult for your readers to perceive the benefits of other
qualifications. In these cases, you may want to fill in the blanks. And
you can do this without adding a lot of extra verbiage to your resume.
Suppose that you are
a real whiz with spreadsheets. You are the person whom everyone calls when
there is a difficult data analysis task to be performed. A row of
doorstop-sized manuals for Microsoft Excel line your desktop.
On one hand, you
could simply state that you have spreadsheet skills:
This isn’t bad, but
not everyone will immediately visualize the benefits associated with
“strong Microsoft Excel skills.” By itself, this verbiage describes a
feature—not a benefit.
On the other hand,
you could “actionize” the skill, and tie it to some specific task. Rather
than simply stating that you have the skills, let the reader of your
resume know a bit about what you can do with them:
“Use advanced
Microsoft Excel skills to conduct cost analyses.”
The person reading
the actionized version will say, “Gee, we do a lot of cost analysis. We
could really use this candidate.” A knowledgeable person would of course
draw the same conclusion from “strong Microsoft Excel skills”—but don’t
count on every resume screener being a knowledgeable reader. As discussed
in a subsequent section, many resume screeners have a distinct lack of
knowledge about the work done in the functional areas of the organization.
Copyright 2006 Beechmont Crest Publishing